Privacy policy
Updated 4 October 2026
D.D. SHARMA & SONS PTY LTD trading as Chilli Bites Indian · ABN 68 626 487 303
Who handles your information
D.D. SHARMA & SONS PTY LTD (ABN 68 626 487 303), trading as Chilli Bites Indian, handles information provided through our direct website, app and restaurant services. Contact Dushyant Kumar Sharma through the restaurant on (03) 5622 2262 or by post to 4/55 Smith Street, Warragul VIC 3820 for privacy enquiries.
Information we collect and why
Depending on the features you use, we collect your name, email, telephone number, delivery address, account credentials in protected form, order and booking details, preferences, and messages you send us. Technical records can include IP address, device/browser information, session identifiers and security or error logs. We use these to operate accounts, process requests, provide service updates, prevent misuse and troubleshoot. Share only information needed for your request; dietary notes may reveal health information.
Payments and service providers
When real online payment is enabled, payment details are handled by the payment provider shown at checkout. Restaurant order records may contain payment references and payment/refund status, rather than full card details. Authorised staff and hosting, technical support, payment, email or delivery providers may process the information needed for their role. A driver needs delivery and contact details to fulfil a delivery. We may also disclose information where required by law.
Cookies and local device storage
The website uses cookies or equivalent storage for sessions, security, shopping carts and preferences. Our iPhone and Android apps are coming soon. App privacy information will be provided before public release. Browser or device settings let you manage storage, although disabling essential storage may prevent sign-in or checkout.
Notifications, location and marketing
Order status information supports the service you requested. Marketing preferences are separate; you can ask us to stop marketing or use an available unsubscribe control. Current app order alerts work while the app is open. The optional nearby reminder asks for foreground location permission, checks proximity on the device and stores a reminder timestamp, not a location history. Coordinates from that reminder are not sent to our server. Delivery addresses are a separate feature and may be sent to an address/geocoding provider to check delivery eligibility. You can turn nearby reminders off in app settings or revoke location permission. Background proximity and closed-app push are not currently enabled.
Storage, access and correction
Access to operational records is restricted to people and providers who need it. No system can promise absolute security. Records may need to be retained for order handling, disputes, security, accounting or legal obligations. Contact us to request access, correction or deletion and we will explain any applicable identity checks or retention requirements. Deletion of all records is not automatic when you uninstall the app. Service providers may operate outside Australia; confirmed provider locations and retention schedules will be added before live launch.
Questions or complaints
Contact the restaurant and ask for Dushyant Kumar Sharma, describing your concern and how to reach you. We will review it and respond. You may also seek guidance from the Office of the Australian Information Commissioner at oaic.gov.au; its jurisdiction depends on the applicable privacy law. We do not claim that every small business is covered by every provision of the Privacy Act.
Contact: (03) 5622 2262 · 4/55 Smith Street, Warragul VIC 3820. Business contact: Dushyant Kumar Sharma.